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FAQ

Where are you located?

    • We are located in the San Francisco Bay Area, USA: 

              City Racer LLC
              35325 Fircrest Street
              Suite E
              Newark, CA 94560

    How can I contact you?

      • Please use the Contact Form in the 'Contact Us' page. We typically respond to inquiries within 24 hours, usually sooner.

      Can I call you for questions and/or support?

      • Our support is done via the Contact Form or email.

      Do I need an account on your website to make a purchase?

      • No, accounts are optional; however, it provides convenience for repeat customers who use credit card. Customers who use PayPal or Amazon Payments can always checkout via those services.

      Are the parts in stock?

      • Our website is up to date. You can assume an item is in stock unless shown as Sold Out.

      Can you take phone orders?

      • No, all orders must be placed through the website.

      Do you ship internationally?

      • We ship to anywhere in the world, thus the tagline 'Global Delivery' at the top of the page.
      What's my shipping cost?
      • Place the item(s) in the cart and go to checkout. Shipping cost will be automatically calculated and displayed during checkout, just prior to the payment step.
      • For additional shipping related questions, please refer to the All About Shipping page. 

      When will my order ship?

      • Typically in 1 to 3 business days. Please refer to the All About Shipping page for additional details.

      Can I do local pick-up?

      • You can schedule a local pick-up for orders over $100. Please use the "Contact Us" form to request an appointment.

      Is the part I'm buying an OEM or aftermarket part?

      • All OEM parts have OEM as the first 3 letters of the title in the item page. In addition, vendor classification is indicated at the top of each item description page:
        • OEM - Products made by the original equipment manufacturer (e.g. Toyota or original manufacturer / supplier to Toyota).
        • City Racer - Proprietary products developed by us and produced under our direct supervision.
        • Aftermarket - Products made by third party manufacturers.

      Can I get a discount?

      • We like to keep things simple. We put our best prices up front, so we don't operate any discount model or negotiate one-off deals. It saves everyone time, and you don't need to wait for Black Friday to get a deal. A customer can be assured no one else got the same item at a different price.

      What is the warranty?

      What is the return policy?

      • Most items are eligible for return within 30 days. See Return Policy page for further details.

      I need some parts that are not found on your website. Can you source it for me?

      • We aren't able to service custom requests.
      • You are more than welcome to propose parts you think we should carry on the site.