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Shipping Policy

U.S. Domestic Shipping

City Racer LLC will utilize one of the following carriers for U.S. domestic shipping and shipping to U.S. territories:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • Federal Express (FedEx)

The choice of carrier will be at our discretion, depending on several factors: Rate, distance, weight, size and fragility of the item. 

Most orders will be shipped out by the following business day. Carrier transit times vary from 1 to 5 business days, depending on the customer's location. 

Yes, we ship to APO, FPO, or PO Boxes.

International Shipping

Shipping to non-U.S. addresses will primarily be via USPS Priority Mail International. Certain destinations, due to distance or reliability concerns, will only be shipped via USPS Priority Mail International Express, also known as EMS ("Expedited Mail Service"). EMS rates are more costly, which will be reflected in our shipping quotes for such destinations. 

 Most orders will be shipped out by the following business day. Transit times for Priority Mail International is approximately 2 weeks. Transit times for EMS is approximately 1 to 1 1/2 week, depending on customs.

The Customer is responsible for all tariffs and duties.

Electric Power Steering

The electric Power Steering system will be shipped by DHL, and signature is required. Typical delivery time is 1 week from the time of order.

Tracking

Once your order is shipped you will receive an e-mail containing tracking information. Orders can be tracked by going to the carrier's website (USPS.com, fedex.com, ups,com, or dhl-usa.com) and entering the tracking number.

Please note that shipping to U.S. domestic destinations, U.S. territories, Canada, and USPS Priority Mail International Express / EMS destinations are all trackable from end to end.

Package shipped by USPS Priority Mail International is only trackable up to the point of the item leaving the United States. From that point on, it will be necessary to either check with the destination country's mail system or Customs office. For Germany, the item will be trackable in DHL once the item has arrived in Germany (DHL is the contracted international mail carrier in Germany).

Want Faster Shipping?

If you require more expedited service than the time frames given above, please send your request in writing to contact@cityracerllc.com. I will bill you for additional shipping cost and arrange for expedited shipping.

Insurance

All shipments are insured only up to the respective carrier's basic declared value coverage, which is $50 for USPS and $100 for FedEx and UPS. If you would like to purchase additional insurance, please  send your request in writing to contact@cityracerllc.com. 

When a merchandise is dropped off with the carrier, the merchandise becomes the responsibility of the carrier. If the package is lost or damaged during shipment, it is the customer's responsibility to file a claim with the carrier. You are advised to save the merchandise and take photos of the box, the wrapping, and the damage to prove your claim.